Purchases being sent within Australia will have no freight charge and a tracking number will be available. Please allow 2-5 working days for delivery.

International purchases will be sent via air freight post. Post cost is subject to the item, weight and destination and will start from $20. We are happy to quote post cost before purchase. If postage comes in under the $20 we are happy to ship free of charge, if over that, the customer will to pay. Tracking is available on international purchases, please specify when processing your purchase.

Returns

If you are unsatisfied with your purchase and feel you need to send it back to us we are more than happy to exchange or give an online/store credit. The item being returned needs to be sent back in the same original condition it was purchased- tags attached, clean, not worn or washed and with the receipt enclosed. This needs to be done within 10days of receiving it. Before sending it back you will need to call the store 03 54806276  and receive a Returns Authorsiation number. If you are wanting to exchange and we do not have the size or colour available we will try our hardest to order it in for you. In terms of jewellery for hygiene reasons we will not accept returns on pierced items.

The World of Discover Echuca reserve the right to refuse items being returned if we feel they have not been sent back in the original condition.

Please choose carefully as we do not refund for change of mind.

Faulty items are classified as faulty if they are received damaged or a manufacturing fault becomes noticable with a reasonable time frame. If an item becomes damaged through wear and tear this is not classed as faulty. If you believe you have a faulty item please call the store to receive a Returns Authrosiation number  for you to send back to us for assessment. Where possible items that are faulty will be repaired and/or replaced. If the item can not be repaired or replaced we will refund in full.

Policies

1. MINIMUM AGE AND LEGAL CAPACITY

Purchasing products or services on this website is restricted to individuals 18 years of age or older. Individuals below the age of 18 may have purchases made on their behalf by a parent or guardian.

Should we suffer any loss or damage as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.

2. ACCURACY OF PRODUCT DESCRIPTION

All products and services listed on this website are described to the best of our abilities and using the information available to us at the time. Care is taken to ensure that this information is correct, but we cannot eliminate the possibility of:

  • Human error in entry of information
  • Incorrect information provided to us by suppliers or distributors
  • Failure of suppliers or distributors to supply updated information to us

We reserve the right to change any information including but not limited to pricing, specifications, descriptions, or product names without notice.

3. PAYMENT

All orders on this website must be pre-paid before fulfilment. All orders are placed in Australian dollars.

In the case that you pay for an order with your credit card, we do not store your credit card number on our servers, however it may be retained by our payment gateway provider in circumstances where this is required.

In the case of offline payment, we will contact you to arrange payment. This process must be completed before your order can ship.

In cases where your payment for an order fails for reasons including but not limited to insufficient card credit, or cheque dishonour, we do not warrant that stock will be held until an alternate payment method is available or the original payment method made to function.

4. PRICES AND TAXES

Prices are displayed to Australian visitors of this website (unless otherwise marked) including GST if applicable to the product, and in Australian Dollars.

If we determine that you are in a foreign country, we may display prices to you without GST and/or in alternate currencies.

5. SECURITY

We use industry-standard SSL encryption where applicable to protect the privacy of information in transit between this website, yourself, and our suppliers including payment gateways.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

6. LIMITATION OF LIABILITY

Under no circumstances will we be liable for any direct, indirect, incidental, consequential or other damages resulting from the purchase, delivery, use, or return of any product or service purchased from this website beyond the value of the item purchased, including but not limited to loss of profits or interruption to business.